05-29-2012, 01:02 PM
Zirak Wrote:I was having internet issues recently and had the cable company send a guy out to look at it. He tried to tell me that because he was able to get good numbers on a speed test that I was fine. I had to explain a ping test to him and that 5% packet loss was not a good thing and they best figure out how to fix it.
i recently had a situation that took cable company 4 months to get a handle on. Request a supervisor IMMEDIATELY. Explain that you are unable to do WHAT YOU WANT, WHAT YOU ARE PAYING FOR. Steaming movies, online gaming, etc.
Mine turned out to be a combination of modem going bad + one of the cable nodes being damaged.
LOG EVERYTHING. Disconnects, brief outages, packetloss % #'s, etc. They take you ALOT more serious when you are giving them time & dates and how often they are happening.
You would be surprised the incompetence at ALL levels of some of these tech companies. I think only 2 out of 10+ people I talked with even had a clue what 'packet loss' was. One local tech supervisor and 1 phone agent were actually able to see the problem, but getting that translated to the other monkeyfucks was the hard part.
[should not have shot the dolphin]